Monday, May 4, 2009

Monday Morning Musings...about Delivering The Goods!

This morning as I was shopping around the internet, I was reminded yet again that a lot of internet sellers simply do not grasp what appears to have become an old-fashioned idea of "Customer Service" to a lot of online sellers.

Every time I shop I run into such policies as "ALL SALES FINAL!!!!!"

Today I saw one that really disturbed me: "If you don't buy insurance and it breaks, no way are you getting a refund."

Wow and hmmmmmm.......

Legally and morally, a seller is obligated to deliver any item that a buyer purchases from them in the condition in which it was advertised. A seller can try hard to pretend that they are not responsible if insurance is not purchased. The truth is: insurance protects the seller due to the sellers' legal obligation to deliver the goods for which they received payment.

Here's the thing: IT'S A SELLER'S JOB to deliver the goods. Period.

I take that obligation very seriously. It seems so simple to me. Someone buys something, I deliver it quickly and as safely as I know how. If the buyer is unhappy, I take it back - no questions asked other than "when do you plan to ship so I can be watching for it's delivery?"

So, to all of you buyers out there who don't yet know me - please understand that your pleasure and satisfaction with your purchases is MY JOB. I know this. I understand this. I take this obligation very seriously.

This is what I do to make my living. I make every effort to be someone you feel you can trust 100%. This is how it is supposed to be.

Of course, that's just my opinion. I could be wrong but in this case, I know I'm not.

No one should spend their hard-earned money on something and then end up discovering they have shelled out "money for nothin'". It's not right and it won't happen when you buy from STUFF on Bonanzle!

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